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Furniture Delivery Policy

Effective Date: 19 May 2026
Company: Fonkykroft (Pty) Ltd

At Fonkykroft, we strive to ensure that all furniture and office equipment deliveries are handled professionally, safely, and efficiently. Due to the size, weight, and handling requirements of furniture products, separate delivery procedures and conditions apply.

Please read this Furniture Delivery Policy carefully before placing your order.

1. Furniture Delivery Classification

Furniture and large office equipment deliveries are classified separately from standard courier deliveries.

This includes, but is not limited to:

  • Office desks

  • Boardroom tables

  • Office chairs

  • Cabinets and storage units

  • Reception furniture

  • Workstations

  • Shelving units

  • Large electronic equipment

  • Bulk office furniture orders

Standard courier rates do not apply to furniture deliveries unless explicitly stated.

2. Delivery Charges

Furniture delivery fees are calculated separately based on several factors, including:

  • Delivery destination

  • Product dimensions and weight

  • Quantity ordered

  • Vehicle requirements

  • Labour requirements

  • Accessibility of the delivery premises

  • Assembly or installation requirements

Delivery quotations are provided before dispatch.

Fonkykroft reserves the right to revise delivery charges should delivery conditions differ from the information initially provided.

3. Delivery Areas

Fonkykroft delivers furniture within South Africa.

Delivery availability to certain outlying or remote areas may be subject to:

  • Extended lead times

  • Third-party logistics providers

  • Additional delivery fees

Customers will be notified should any special arrangements be required.

4. Delivery Timeframes

Furniture delivery lead times may vary depending on:

  • Supplier stock availability

  • Manufacturing lead times

  • Delivery scheduling

  • Custom or imported furniture

  • Public holidays and peak periods

Estimated delivery timeframes are provided as guidelines only and are not guaranteed.

While every effort will be made to deliver within the estimated timeframe, Fonkykroft shall not be held liable for delays beyond reasonable control.

5. Delivery Access Requirements

Customers are responsible for ensuring that delivery personnel can safely access the premises.

Customers must ensure:

  • Sufficient access for delivery vehicles

  • Adequate parking or unloading space

  • Furniture fits through entrances, hallways, elevators, and staircases

  • Someone authorised is available to receive the delivery

  • The site is safe and accessible during delivery

If delivery cannot be completed due to restricted access or unsuitable conditions, additional charges may apply.

6. Stair Carrying & Upper Floor Deliveries

Deliveries involving:

  • Staircases

  • Multiple floors

  • Limited lift access

  • Narrow passages

  • Heavy lifting requirements

may incur additional handling charges.

Certain items may require specialised equipment or additional manpower.

Fonkykroft reserves the right to refuse deliveries where conditions may pose a safety risk to staff, property, or the furniture being delivered.

7. Delivery Inspection

Customers must inspect all furniture upon delivery.

Any visible:

  • Damage

  • Defects

  • Missing items

  • Incorrect items

must be reported immediately before signing the delivery confirmation.

Once the delivery has been signed for as received in good condition, Fonkykroft cannot accept responsibility for visible damage reported afterwards.

8. Failed Deliveries

A delivery may be considered unsuccessful if:

  • No authorised recipient is available

  • Access cannot be obtained

  • Delivery instructions are incorrect

  • Delivery conditions are unsafe

  • Furniture cannot fit through access points

Failed deliveries may result in:

  • Re-delivery charges

  • Storage fees

  • Additional labour costs

  • Rescheduling delays

Redelivery will only be arranged once all additional charges have been settled.

9. Assembly & Installation

Unless specifically stated on the quotation or invoice:

  • Assembly is not included

  • Installation is not included

  • Removal of old furniture is not included

  • Electrical or network setup is not included

Where assembly or installation services are requested, additional fees will apply.

Customers must ensure the installation area is prepared and accessible before technicians arrive.

10. Risk & Ownership

Risk in the goods passes to the customer upon successful delivery and acceptance.

Ownership of all furniture and goods remains with Fonkykroft until full payment has been received and cleared.

11. Customer Measurement Responsibility

Customers are responsible for verifying all measurements before placing an order.

This includes ensuring that furniture can fit through:

  • Doors

  • Hallways

  • Staircases

  • Elevators

  • Office entrances

  • Building access points

Fonkykroft shall not be liable for products that cannot be moved into the customer’s premises due to insufficient measurements or access limitations.

12. Delays Beyond Our Control

Fonkykroft shall not be liable for delays caused by events beyond reasonable control, including but not limited to:

  • Supplier delays

  • Traffic disruptions

  • Vehicle breakdowns

  • Load shedding

  • Strikes or civil unrest

  • Extreme weather conditions

  • Natural disasters

In such cases, delivery schedules may be adjusted accordingly.

13. Returns & Exchanges

Furniture returns and exchanges are subject to Fonkykroft’s Returns Policy.

Custom-made, special-order, or assembled furniture may not qualify for return unless defective.

Customers are encouraged to confirm all specifications before ordering.

14. Contact Information

For furniture delivery enquiries, quotations, or special arrangements, please contact Fonkykroft directly through our official website:

https://fonkykroft.co.za/contact

15. Acceptance of Policy

By purchasing furniture or large office equipment from Fonkykroft, the customer acknowledges that they have read, understood, and agreed to this Furniture Delivery Policy.